Linux Inspectors Not Returning BIOS and Baseboard Information

Usage and Config
1

(imported topic written by SystemAdmin)

We have a number of RHEL 3 / 4 servers running BES Agents that do not correctly report back their hardware information.

We get back the following errores:

Base Board - Linux The operator “dmi” is not defined. 6.0.16.46

Base Board - Linux Singular expression refers to nonexistent object. 7.0.2.103

Is there any way to see why they are not picking up this information? These are a mix of 32 and 64 bit servers running on DELL PE195x and PE295x hardware.

2

(imported comment written by SystemAdmin)

So after upgrading all the clients to BES 7.x , it now looks like only the RHEL 4 clients are having the issue.

We opened a support case, but I was hoping someone else has had the problem and might know of a fix.