License extension activation?

(imported topic written by SystemAdmin)

I have received the CompanyName.BESLicenseAuthorization file from IBM. I am used to receiving a license.crt file. I was told that “your server will download the new license automatically in a couple days, or you can update it immediately through the License Overview dashboard in the BES Support Site.”

Going to the License Overview dashboard, I got a message that said I needed to open the BES Admin tool, which I did, and got a message there that said something like, “you have a new license, do you want to propogate it?” (not exact but close) to which I answered YES.

Nothing further happened, and all of my licenses are still showing as expired?

How do I use the BESLicenseAuthorization file to manually update my BES?



(imported comment written by NoahSalzman)

Are you running 7.x or 8.x? TEM 8.x has automatic license updates, 7.x does not.

(imported comment written by SystemAdmin)