WE have recently implemented endpoint manager application in our company and I’m new to this applications. We are facing many issue in this application (I may not call this as issue, may be endpoint manager not properly configured) here out of all problems I need help to resolve below problem…
Most of the endpoints in endpoint manager is showing last update time 2 to 3 month back. I am not sure whether I need check any setting in client end or in endpoint manager application to resolve this issue.
There are some basic things to consider when it comes to system that aren’t reporting. The first being is there is way to know, outside of IEM, the systems that haven’t reported are still being used? If most of the endpoints that aren’t reporting are expected to report then I would check to make sure network traffic is not being blocked between relays/core and clients. IEM uses TCP/UDP 52311 for communication so I would start there and work your way towards clients.
I would recommend looking at the client logs on some of these systems and see if there are any indicators there.
It could be that the network traffic is blocked, or it could be that they just are not being used and have been offline for that long as @jmaple suggests.
Hi,
i have started to observe something similar on VMs and wanted your input. Some users are using VMs with NAT on workstations. We are pushing the appropriate SeekList and i see these clients connecting to the right relay. So i completely understand that the client will not receive UDP Pings. But i am not able to understand why its not reporting periodically. See below:
The last reported time is not showing accurate info.
My assumption is that every 15 mins the device will keep checking with its parent relay . Once it does that - every 15 mins the last reported time should be updated.
Currently the device doesn’t have this setting explicitly - so i am assuming that 900 seconds automatically kicks in implicitly.
Great! I have added that to my test devices. Will update.
However, do we know what exactly updates the last reported time? For example in the logs that i sent - it clearly shows that the client was successfully synchronizing but the last reported was not getting updated.
