(imported topic written by ChanGuoQiang)
Hi all,
I’m facing a problem with pushing installation with file dependency. I believe all of us is familiar with Microsoft Visio, pushing Microsoft Visio is unlike normal application with only one .exe file.
What i have done is that i create a package and then add folder (Contain the whole CD data). However the status of the task keep staying at ‘Running’, really someone here could enlighten me.
Thank in advance
P.S. I have attached a print screen.
(imported comment written by BillMa)
It sounds like the installation may be stalled somewhere. Unless you’re pushing the installation using the “Run as current user” option, the Bigfix Client will attempt the installation as the system user. Because the installation is run as a system user, any error popups or user graphical interfaces will generally not be displayed to the currently logged-on user’s desktop. This may be why your task is stuck in a running state. The local user is unable to interact with these graphical interfaces and therefore, the interfaces remain there indefinitely (awaiting some sort of user interaction) until someone ends the process.
You can check whether the setup process is still running by looking through Windows Task Manager on the client computer. You’ll see it running as the system user. Once you locate the process and end it, the task should change its state.
You may want to verify that your installation command is actually installing the software silently without any sort of user interaction. If your software does require user interaction, then use the “Run as local user” option.