Issues following BFI 10.0.3 upgrade

[Shweta1]

Our VM manager was running perfectly till 10.0.2 but today when I tried upgrading VM Manager Tool to 10.0.3 getting below error
Action Script Execution Detail
Completed parameter “sourceReleaseDate” = "2020-12-01"
Completed parameter “currentToolVersion” = "{if (name of operating system as lowercase starts with “win”) then (key “VMMAN_Tool_Version” of file “version.txt” of folder ((if (version of client >= “9” as version) then (pathname of parent folder of data folder of client) else (pathname of parent folder of regapp “besclient.exe”)) & “\LMT\VMMAN\properties”)) else (key “VMMAN_Tool_Version” of file “version.txt” of folder (((if (version of client >= “9” as version) then (pathname of parent folder of data folder of client) else (pathname of parent folder of parent folder of client folder of site “actionsite”))) & “/LMT/VMMAN/properties”))}"
Completed // WINDOWS
Completed if {((name of operating system) as lowercase) contains “win”}
Completed parameter “copyfolder” = "{(if (version of client >= “9” as version) then (pathname of parent folder of data folder of client) else (pathname of parent folder of regapp “besclient.exe”)) & “\LMT\VMMAN_copy”}"
Completed parameter “homefolder” = “{(if (version of client >= “9” as version) then (pathname of parent folder of data folder of client) else (pathname of parent folder of regapp “besclient.exe”)) & “\LMT\VMMAN”}“
Completed // create folder to keep files
Completed if {exists folder (parameter “homefolder” as string)}
Completed if {exists folder ((parameter “homefolder” as string) & “\config”)}
Completed if {not exists folder (parameter “copyfolder” as string)}
Completed waithidden cmd.exe /c “”{parameter “homefolder” as string}\vmman.bat” -stop"
Completed continue if {exit code of action = 0}
Completed waithidden cmd.exe /c “”{parameter “homefolder” as string}\vmman.bat” -remove"
Completed continue if {exit code of action = 0}
Completed waithidden cmd /c "rmdir “{parameter “copyfolder”}” /s /q"
Completed waithidden cmd.exe /c "mkdir “{parameter “copyfolder”}\config”"
Completed continue if {exit code of action = 0}
Completed waithidden cmd.exe /c "xcopy “{parameter “homefolder” as string}\config” “{parameter “copyfolder” as string}\config” /s /e"
Completed continue if {exit code of action = 0}
Completed waithidden cmd /c "del “{parameter “copyfolder” as string}\config\vmmconf_template.properties” /f /q"
Completed waithidden cmd /c "del “{parameter “copyfolder” as string}\config\vmmlmtconf.properties” /f /q"
Completed waithidden cmd /c "del “{parameter “copyfolder” as string}\config\log4j.properties” /f /q"
Completed waithidden cmd /c "del “{parameter “copyfolder” as string}\config\vmmreporterconf.properties” /f /q"
Completed continue if {exit code of action = 0}
Completed waithidden cmd.exe /c "mkdir “{parameter “copyfolder”}\keydb”"
Completed continue if {exit code of action = 0}
Completed waithidden cmd.exe /c "xcopy “{parameter “homefolder” as string}\keydb” “{parameter “copyfolder” as string}\keydb” /s /e"
Completed continue if {exit code of action = 0}
Completed if {exists folder ((parameter “homefolder” as string) & “\SLM”)}
Completed waithidden cmd.exe /c "mkdir “{parameter “copyfolder”}\SLM”“
Completed continue if {exit code of action = 0}
Completed waithidden cmd.exe /c “xcopy “{parameter “homefolder” as string}\SLM” “{parameter “copyfolder” as string}\SLM” /s /e"
Completed continue if {exit code of action = 0}
Completed endif
Completed else
Completed waithidden cmd.exe /c “”{parameter “homefolder” as string}\vmman.bat” -stop"
Completed waithidden cmd.exe /c “”{parameter “homefolder” as string}\vmman.bat” -remove"
Completed waithidden cmd.exe /c "xcopy “{parameter “homefolder” as string}\config” “{parameter “copyfolder” as string}\config” /s /e /Y"
Completed waithidden cmd /c "del “{parameter “copyfolder” as string}\config\vmmconf_template.properties” /f /q"
Completed waithidden cmd /c "del “{parameter “copyfolder” as string}\config\vmmlmtconf.properties” /f /q"
Completed waithidden cmd /c "del “{parameter “copyfolder” as string}\config\log4j.properties” /f /q"
Completed waithidden cmd /c "del “{parameter “copyfolder” as string}\config\vmmreporterconf.properties” /f /q"
Completed waithidden cmd.exe /c "mkdir “{parameter “copyfolder”}\keydb”"
Completed waithidden cmd.exe /c "xcopy “{parameter “homefolder” as string}\keydb” “{parameter “copyfolder” as string}\keydb” /s /e /Y"
Completed if {exists folder ((parameter “homefolder” as string) & “\SLM”)}
Completed waithidden cmd.exe /c "mkdir “{parameter “copyfolder”}\SLM”"
Completed waithidden cmd.exe /c "xcopy “{parameter “homefolder” as string}\SLM” “{parameter “copyfolder” as string}\SLM” /s /e /Y"
Completed endif
Completed endif
Completed endif
Completed waithidden cmd /c "rmdir “{parameter “homefolder”}” /s /q"
Completed continue if {exit code of action = 0}
Completed endif
Completed waithidden cmd /c mkdir "{parameter “homefolder”}"
Completed continue if {exit code of action = 0}
Completed //Get windows only uncompression tool if not in system
Completed prefetch unzip.exe sha1:92a9dc2890a5f6130d37335489c52c06accb2c3e size:181008 http://software.bigfix.com/download/tema/lmt/archivers_signed/win32/unzip.exe sha256:0ba458c95fb19f2f60e6cc873739872c284c8c4223a1edac1f4f3a17e3535399
Completed move __Download\unzip.exe "{parameter “homefolder” as string}\unzip.exe"
Completed // Download installer
Completed prefetch VMManagerDataCollector-windows.zip sha1:4d5c78d969916c73486e357f751f3f8aea63362c size:250938200 http://software.bigfix.com/download/tema/VMMAN_Tool/10.0.3.0/VMManagerDataCollector-20201201-1958-windows-x86_64.zip sha256:608fefe9caf29baf6a06ebd9752595d411ff4f906563ac4f6556d9d4c770ab63
Completed // Install
Completed move __Download\VMManagerDataCollector-windows.zip "{parameter “homefolder” as string & “” & “VMManagerDataCollector-windows.zip”}"
Completed parameter “logfilepath” = "{(parameter “homefolder” as string) & “” & computer id as string & “_vmman_install.log”}“
Completed waithidden cmd.exe /c “”{parameter “homefolder” as string}\unzip.exe” -o “{parameter “homefolder” as string & “” & “VMManagerDataCollector-windows.zip”}” -d “{parameter “homefolder” as string}” >> “{parameter “logfilepath” as string}” 2<&1"
Completed continue if {exit code of action = 0}
Completed if {exists folder (parameter “copyfolder” as string)}
Completed waithidden cmd /c "copy /b /y /v “{parameter “homefolder” as string}\config\vmmconf_template.properties” “{parameter “copyfolder” as string}\config\vmmconf_template.properties”"
Completed continue if {exit code of action = 0}
Completed if {not exists file ((parameter “copyfolder” as string) & “\config\log4j2.xml”)}
Completed waithidden cmd /c "copy /b /y /v “{parameter “homefolder” as string}\config\log4j2.xml” “{parameter “copyfolder” as string}\config\log4j2.xml”"
Completed continue if {exit code of action = 0}
Completed endif
Completed waithidden cmd /c "rmdir “{parameter “homefolder”}\config” /s /q"
Completed continue if {exit code of action = 0}
Completed waithidden cmd.exe /c "mkdir “{parameter “homefolder”}\config”"
Completed continue if {exit code of action = 0}
Completed waithidden cmd.exe /c "xcopy “{parameter “copyfolder” as string}\config” “{parameter “homefolder” as string}\config” /s /e"
Failed continue if {exit code of action = 0}
** if {((exists file ((parameter “homefolder” as string) & “\config\vmmmainconf.properties”)) and (exists key “vmm_trust_all_vm_managers_certificates” of file ((parameter “homefolder” as string) & “\config\vmmmainconf.properties”)) and (key “vmm_trust_all_vm_managers_certificates” of file ((parameter “homefolder” as string) & “\config\vmmmainconf.properties”) as lowercase = “false”))}**

Also When I try to schedule VM Manager run, I am getting below error
Schedule VM Manager Tool Scan Results Upload (10.0.3.0)
Root Server
Summary
Invalid action content: the action script contains a syntax error.
This action has been applied 1 time.
Status
Start Time 12/11/2020 6:38:07 PM
End Time 12/11/2020 6:38:08 PM
Exit Code None

Please suggest what need to be done , Our VM manager are going offline in BFI Console.

[Shweta1]

has been applied 1 time.

In Hardware Inventory report server status are getting changed to outdated VM manager. Please suggest on the above concern raised.
Note :- VM Manager was working perfectly till 10.0.2

[ssakunala]

Sweta,
Please move this to a new topic in the forum.

Is your VM Manager tool being updated first time or have you successfully updated the tool before?
As part of the update, the VMMAN folder is backed up, deleted and new folder will be created. Check the BESClient log for more details about the error.

Looks like this is permission issue to copy/create new folder under BESClient\LMT. Check the folder permissions for BESClient and LMT and VMMAN, grant any additional permissions and rerun the update task.