Issue with Installing Adobe reader

Content Authoring
1

Hi, I have uninstall the older version of adobe reader using:

waithidden msiexec.exe /X { name of keys whose( (exists values “DisplayName” whose(it as string as lowercase starts with “Adobe Reader” as lowercase) of it) AND (exists values whose(it as string as lowercase starts with “msiexec”) of it) ) of keys “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall” of ( x64 registries; x32 registries ) } /qn

After the uninstallation, I proceed to install the newer version of Adobe reader, but failed:

prefetch AcroRdrDCUpd2000920065_MUI.msp sha1:a18ee8dd9f459280917a8e690b5bf6d4d69e4509 size:139292672 http://ardownload.adobe.com/pub/adobe/reader/win/AcrobatDC/2000920065/AcroRdrDCUpd2000920065_MUI.msp sha256:b2dfdf0481665edf6e30708a4fe8f75b36a12b1db79222f5cfd84d4e68d9f85b

waithidden msiexec.exe /p “__Download\AcroRdrDCUpd2000920065_MUI.msp” REINSTALL=ALL REINSTALLMODE=omu /qn

action may require restart “a18ee8dd9f459280917a8e690b5bf6d4d69e4509”

I have tried on 4 machines and all failed. Anyone know what is the problem?

2

I think a .msp file is a patch, not an installation package, so you should not have uninstalled the application.

3

Hi trn,

Thanks, I have downloaded the latest adobe reader exe file. I have configured a custom fixlet to install it, the status shown “completed” but when I rdp to the machine, there is no Adobe reader installed. Can you help me check whether my fixlet is configured correctly?

prefetch AcroRdrDC2001320074_en_US.exe sha1:122b1d68030e4fe09df3ba117eefd96354fff648 size:177612336 https://ardownload2]adobe.com/pub/adobe/reader/win/AcrobatDC/2001320074/AcroRdrDC2001320074_en_US.exe Sha256:e92dbc7b8ca5dfd6761ca33264beb16f34784f0d944867dd823bcfa8f38e5f40

wait “{pathname of system folder & “\msiexec.exe”}” /i “{(pathname of client folder of current site) & “__Download\AcroRdrDC2001320074_en_US.exe”}” /qn /norestart

4

You can’t use MSIEXEC on a .exe file, it only installs .MSI packages.

You need to figure out the working, silent command line before you try to deploy it with BigFix or any other tool.

5

For uninstalling adobe it can be a pain because the different versions name themselves differently in the registry. I ended up making a fixlet that basically just used all three versions of the adobe cleaner software.

"C:\Windows\System32\taskkill.exe" /F /IM AcroRd32.exe
first

and then use switch /Silent /Product=1 on the cleaners

AdbeArCleaner.exe
AdbeArCleaner_v2.exe
AdobeAcroCleaner_DC

and I also did a rmdir command to cleanup any left over folders just incase.

rmdir /s /q C:\Program Files (x86)\Adobe\Reader 7.0\ >> C:\result.txt 2>&1
rmdir /s /q C:\Program Files (x86)\Adobe\Reader 8.0\ >> C:\result.txt 2>&1
rmdir /s /q C:\Program Files (x86)\Adobe\Reader 9.0\ >> C:\result.txt 2>&1
rmdir /s /q C:\Program Files (x86)\Adobe\Reader 10.0\ >> C:\result.txt 2>&1
rmdir /s /q C:\Program Files (x86)\Adobe\Reader 11.0\ >> C:\result.txt 2>&1
rmdir /s /q C:\Program Files (x86)\Adobe\Acrobat Reader DC\ >> C:\result.txt 2>&1
rmdir /s /q C:\Program Files (x86)\Adobe\Acrobat Reader 2015\ >> C:\result.txt 2>&1

Reboot

it’s basically an adobe reader nuke lol, I’m sure you can get more in depth on the relevance and not use the cleaners, but for me this was quick, easy, and gets the job done.

then you can install the exe file with these switches /sAll /rs

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