Issue Installing BFI 10.0.7

Trying to install the BFI 10.0.7 application onto a Windows 2016 server with SQL 2016 installed locally. While running the initial install I get an error in the Preparing the Server phase. Looking deeper I see that the wlp folder was never created. The Windows service was not created, however in there are a number of folders that were created in the correct path. The bat file was run as administrator and the account used does have admin rights. Can’t find any install logs anywhere to get additional details.

If I try and remove the program using control panel I get an error “Could not find valid Java virtual machine. You may need to reinstall a supported Java virtual machine.”

I think that might be difficult to diagnose in the Forum, do you have a support ticket open?

Could be permissions issue with the extracted folder or install folder selected, can you check where the installer is extracted, select different folders and retry the install?

No I will open a ticket