Ios management - push problem

Usage and Config MDM
1

(imported topic written by SystemAdmin)

Hi all,

I have a problem with my IEM MDM installation. I believe the source is Apple Push.

The messages I send to an iOS device is delivered only when the Endpoint Manager “Mobile Client” is running on the client. The message can only be seen inside the “Mobile Client” app, no notification pop-up is displayed.

Devices can communicate with the server successfully, provide reports and can receive security profiles from the MDM server.

Notifications are set to “on” on the devices and the devices can receive push notifications from different sources.

MDM server does not have any restrictions on firewalls when accessing the internet.

I am attaching log files from the MDM server where several SSL errors exist.

Observing those errors I have re-configured the Management Extender with a fresh certificate request.

I will gladly appreciate if you can help me resolve my problem.

Cheers,

Alpay

2

(imported comment written by BenKus)

Hi Alpay,

Does anything on this page (in particular the info about the diagnostics page) help?

https://www.ibm.com/developerworks/mydeveloperworks/wikis/home?lang=en#/wiki/Tivoli%20Endpoint%20Manager/page/Troubleshooting%20Management%20Extender%20for%20iOS

Ben

3

(imported comment written by SystemAdmin)

Hi Ben,

I am aware of the troubleshooting page, but unfortunately I couldn’t get any benefit from that content.

Also, the diagnostics page is is all green.

Cheers,

Alpay

4

(imported comment written by SystemAdmin)

Hi,

has anybody solved this issue? I am getting the same “error” in this scenario.

5

(imported comment written by DTan)

Have you tried upgrading your iOS MDM Server to the latest version?

A fix for notification was released 10 days ago.

https://www.ibm.com/developerworks/mydeveloperworks/wikis/home?lang=en#/wiki/Tivoli%20Endpoint%20Manager/page/Release%20Notes

6

(imported comment written by SystemAdmin)

Hi,

Thanks, that solved the issue. It works great now.