IOS device can't install profile

Usage and Config MDM
1

(imported topic written by bearandy)

We have problem that Device install the description file fail.

And we check the Extender log.

There are some issue.

What’s the problem?

Thanks for help.

2012-04-23 09:54:03

INFO

iOSMDM

  • Parameters: {“operation”=>“PKIOperation”}

2012-04-23 09:54:03

INFO

iOSMDM

  • Rendered text template (0.0ms)

2012-04-23 09:54:03

INFO

iOSMDM

  • Sent data (16.0ms)

2012-04-23 09:54:03

INFO

iOSMDM

  • Completed 200 OK in 156ms (Views: 16.0ms | ActiveRecord: 0.0ms)

2012-04-23 09:58:56

WARN

APNS

http://com.apple.mgmt

Error opening TCP socket: #<Errno::EADDRINUSE: Address already in use - bind - Connection timed out: connect>

2012-04-23 09:58:56

WARN

APNSFeedbackChecker

  • Cannot connect to APNS Feedback Service for mdm

2012-04-23 09:59:17

WARN

APNS

http://com.ibm.tivoli.mobileclient

Error opening TCP socket: #<Errno::EADDRINUSE: Address already in use - bind - Connection timed out: connect>

2012-04-23 09:59:17

WARN

APNSFeedbackChecker

  • Cannot connect to APNS Feedback Service for iOS app
2

(imported comment written by BenKus)

We have seen this error in other customer environments where the iOS Extender wasn’t able to connect to the 17.0.0.0/8 block of addresses (Apple’s APNS Servers) on port 2195/2196 outbound.

It might be that there is a firewall and/or the caching proxies are interfering with the ability of the iOS Extender to open and hold a connection to the APNS servers.

Here are some troubleshooting steps that might help:

https://www.ibm.com/developerworks/mydeveloperworks/wikis/home?lang=en#/wiki/Tivoli%20Endpoint%20Manager/page/Troubleshooting%20Management%20Extender%20for%20iOS

Ben