iOS Configure Management Extender: Download error

Usage and Config MDM
1

(imported topic written by SystemAdmin)

Hi,

I am in the process of setting up TEM for MDM on SmartCloud Enterprise. I currently have two VMs on SCE (running Windows Server 2008 R2), one of which is the server, and the other the Relay/Management Extender.

The deployment of the extender ran smoothly, however when I go to configure it I get a error message saying: “Download error: The only supported protocols are http, https and ftp.”

My understanding is that as I have already deployed the extender, the configuration shouldn’t need to download any files (the only transfer being the

upload

of the push.cer file), and so I can’t work out why I am receiving this error. I am able to download files from the internet through http just fine.

I have heard that this is a known problem, and any help that anybody can give would be greatly appreciated.

Thanks,

Matt Ogle

2

(imported comment written by SystemAdmin)

No bother, fixed the problem!

I was receiving the error because I didn’t add https:// to the front of my hostname for the SSL certificates! Added that in and it was happy.

Hope this helps somebody.

3

(imported comment written by SystemAdmin)

One more thing to note is that the configuration process doesn’t like the push.cer files if they are uploaded from a network share, best to do it from a local disk.