iOS 6 support - can not install recommended apps

Usage and Config MDM
1

(imported topic written by SystemAdmin)

Error happened when I tried to install recommended apps in iOS 6. I also tested on iOS 5, it works fine. Is it a bug introduced by iOS upgrade or TEM do not support this app recommend function for iOS 6 or there are other way? Thx.

2

(imported comment written by BenKus)

Hi umbrella,

This is an issue we haven’t seen before. Is this an app from the appstore or an internal enterprise app? If it is an appstore app, can you send us the link to the app?

Also, can you confirm you did not extract the IPA file from a device (using iTunes or any other mechanism)? If so, this is not expected to work since apps from the appstore must be delivered from the appstore for each phone (they can’t be copied from phone to phone).

Ben

3

(imported comment written by SystemAdmin)

hi Ben,

It is an app from applestore, here is the link “https://itunes.apple.com/cn/app/zhang-shang-lian-jia-er-shou/id405882753?mt=8” I imported into TEM recommended apps.

Also I confirm I did not extract IPA from device, it is an installation through applestore link, not ipa.

4

(imported comment written by SystemAdmin)

Please see the attached file for the import page.

I also tried to recommend and install other apps with their applestore links, same error will happen.

5

(imported comment written by rheng)

I just tried recommending and installing this app on an iOS6 device and was not able to reproduce the issue. Can you please attach your iosmdm logs?

6

(imported comment written by SystemAdmin)

hi rheng,

Thanks for your reply. May I know your version of TEM platform and MDM? Because I know the latest version may have this issue resolved, but we can not upgrade to the latest version for it has problem with connecting to LDAP with Chinese characters in directory.

The TEM platform I’m using now is 8.2.1175.0, and MDM version is 1.3.1, and the recommended app installation problem exists.

7

(imported comment written by MattHauck)

Hello, what exactly is broken with Chinese characters and LDAP? As far as we have confirmed, there appears to be a bug in the LDAP “test settings” tool in the configuration dashboard, but the TSP itself can handle Chinese characters just fine. In addition, the problem with the dashboard would exist regardless of what version of the TSP component you have deployed because it is part of content which is deployed automatically whenever a new version of the site is propagated. Have you tried upgrading the iOS Extender and TSP and failed?