Anyone that has upgraded to patch 8 experiencing a failure of data to be uploaded to the platform server?
Patch 7 was fine.
We see this on the https://your.inventory.url.com/sam page
Alarming numbers of machines that fail to send their data up.
We’re brand new to Inventory, and we went to production on v11.0.8. We did use ILMT for 1 year, so I have related experience.
I am not seeing a large problem, and the device count is about what I expect to see for devices not yet migrated fully to Inventory (most of these have the ILMT scanner still, not onboarded to HCL Scanner, and so scan not yet of course ran).
That said, I am pretty confident I have some failures but nothing all that high.
Also thanks for sharing the Healthcheck page. This is helpful… I have also been using Analysis to find some of this, but this is a better view.
Unfortunately, I have lost fingers counting how many BFI upgrades that took a dirt nap.
We are currently running BigFix Inventory Version 11.0.4.
I am very interested in testing the latest enhancements and features of the latest release but the reports of multiple issues during recent upgrades make me nervous and I have been postponing it.
It would be really helpful if we can get some insights from the product management team about known issues and if they have been resolved.
@marcin.socha @Aleksander any updates or insights that you may share?
I would stay away from patch 8.
Yes i have also upgraded to 11.0.8 and facing simliar issue. Case is opened with HCl and they have routed it to Dev team.
It’s doubtful with the number of release upgrades I have done that took a dirt nap, that L3 spends more than 5m testing it before it’s released.
BigFix Inventory is undergoing a major transformation that we hope you recognize as valuable changes. While rapid development has caused minor behavior shifts and upgrade challenges, our engineering teams are actively managing the delivery pipeline to quickly resolve these edge cases. We appreciate your patience as we build a stronger foundation.
For the majority of deployments and use cases the 11.0.8 is working properly. So far there has been reported or we identified following issues in 11.0.8:
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KB0132304 LDAP Autoprovisioning ends with failure due to introduction of SSO SAML autoprovisioning support impacting ability to login for new users. (Patch included in the upgrade fixlet as well as available as a dedicated patch). https://support.hcl-software.com/csm?id=kb_article&sysparm_article=KB0132304
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KB0132685 - included in the upgrade fixlet. Affected only version up to 11.0.6 with already updated HCL Software Catalog to version 20260714 or later.
https://support.hcl-software.com/csm?id=kb_article&sysparm_article=KB0132685
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FIPS configuration not updated 11.0.7 configuration to work in more complex scenarios.
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Reconnecting former deleted device data is not self restored, but requires resending scan data (the issue from this post).
If you previously faced upgrade difficulties, please restart your system before updating.
We encourage staying current with new releases for new features, performance enhancements, bug fixes, and security patches. We remain dedicated to delivering continuous value while eliminating upgrade friction.
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I just came back to report that the upgrade to BigFix Inventory 11.0.8 was a total mess. I used the provided Fixlet in the external site, after running it, the service won’t start up.
After re-executing the upgrade manually, the installer told that the previous attempt failed at backing up the Server Directory. I then manually executed the command to backup the folder and I had to modify it since it seems like it doesn’t work when the pathname contains blank spaces.
The installer continued after that but still the service won’t start up.
The wlp folder was not recreated and so I have no idea what to do next.
Luckily this our dev environment and we can easily re-install the application but it is disappointing that the upgrade is a total mess. Unfortunately this pushes back our plans to start using the new AI Management capabilities included in 11.0.8.
You want to know why this happens? Because nobody tests the upgrades.
The quality of software has become a lost art.