Hi All, recently I started running the SUA to track Internet Explorer in my company. Unfortunately there were calls made that complain of PC slowness and applications hanging so I had to terminate the tracking. What I like to check is that how much impact will this SUA cause to machines?
Additional info: only 1 particular department was affected with this slowdown and the applications they were using did not rely on IE as well
Hi Michal, I realized I actually made a mistake in the posting, it wasn’t SUA but actually Application Usage Information under Inventory Management. Its from the System Lifecycle tab. Guess i better reassign this to Uncatergorized as I don’t see any categories for System Lifecycle stuff
For the Application Usage Information all I did was to set tracking for Internet Explorer. It ran from morning till late afternoon, that was when I was notified of the slowness so I stopped the tracking from running.
There are really 4 separate things that sort of fall under the “SUA” category.
The “Application Usage Information” is an early thing that you had to enable on a per application basis. Might not technically be “SUA” but it seems to be a pre-cursor.
Then there is what is called “SUA 1.x”, “SUA 2.x” and “SUA 9.x”. “SUA 1.x” is not really connected to any of the others and has a different feature set.
“SUA 9.x” is really the update of “SUA 2.x” but it had different compatibility for a time period, and there are some significant changes, the biggest being that it is supposed to be a super set of “SUA 2.x” plus “ILMT” & “TAD4D”, plus other additional features and enhancements.
The application usage tracking is done by the client and is only a small extra part when it does its process examination but it does cause file writes, though if you only enabled Internet Explorer it would be a small amount of writing. I would not expect any slowdown because of this.
Unfortunately I was not able to retrieve any information from any of the affected machines, i guess the fastest way would be to run it again on one of the pc/laptop from the affected department and observe. I’ll update when I get some new information.
EDIT:
One more question, I am not sure how to narrow down the no. of computers taking part in the usage analysis, when I start the tracking it seems to be targeting all computers that is reporting to BigFix. Do I have manually set the target fewer machines to rectify this?