IEM Solaris Roll Back Wizard not opening

Hi Team,

We have IEM 9.1.1117.o on Test & Production. We found issue on both application server, “Solaris Patch Rollback Wizard” and “Solaris Package Deployment Wizard” are not opening.

I have seen all other wizards/dashboard are showing the contents, but having problem with these two wizard.

I have cleared the cache, but issue still reside. I have also enable the console logs as per KB.

http://www-01.ibm.com/support/docview.wss?uid=swg21505990.

If anyone face this issue, Please share your results.

This sounds like what I am experiencing. When I try to open the Solaris Patch Deployment (SPD)Wizard, it shows Loading… a couple of seconds latter, it redisplays Loading… in a slightly smaller font…

After that, nothing is displayed.

For the Rollback Wizard, a Green bar is drawn across the top of the right pane, and then nothing else is displayed.

This is what shows up in the Debug Dialog when I attempt to start the SPD Wizard:

Sun, 08 Mar 2015 08:34:47 -0400 - [ux] Domain tree node selected: Solaris Package Deployment Wizard
Sun, 08 Mar 2015 08:34:47 -0400 - [timing] Entering ConsoleUIContext::PreviewListOrNonListObject
Sun, 08 Mar 2015 08:34:47 -0400 - [timing]   Entering ConsoleUIContext::PreviewDocument
Sun, 08 Mar 2015 08:34:47 -0400 - [timing]   Exiting ConsoleUIContext::PreviewDocument (2 ms)
Sun, 08 Mar 2015 08:34:47 -0400 - [timing] Exiting ConsoleUIContext::PreviewListOrNonListObject (2 ms)

The only thing that I can think of that changed from when it was working for me, to when it stopped working for me was the Installation of IE 11. I am able to access the Wizard on another person’s machine using my login. When another person tries to access the wizard oon my machine, it has the same problem as I am describing.

If you are using IE 11 on your desktop/laptop, see if there is a machine that is not using IE 11 and try to access the SPD Wizard.

Let me know if you have similar results.

Thanks,
Bob_K

Hi Bob,

Thanks for your response.
We have captured the issue. I have enabled the Console logs and found the error message.


Sat, 07 Mar 2015 08:38:04 +0100 – Entering EvaluateRelevance: format "You need to install/upgrade to the latest Adobe Flash Player for Internet Explorer. Click here for more information." + substring between “%22” of (link of fixlet 716 of bes site whose (name of it = “BES Support”) as string)
Sat, 07 Mar 2015 08:38:04 +0100 – Exiting EvaluateRelevance: format “You need to install/upgrade to the latest Adobe Flash Player for Internet Explorer. Click here for more information.” + substring between “%22” of (link of fixlet 716 of bes site whose (name of it = “BES Support”) as string) (0 ms)


Hi @pawanworks ,

When you mention Console Logs, are you referring to the Debug Dialog, or are you looking at some other logs? I checked Adobe Flash Player, and I have 16.0.0.296 installed.

Did the error come up when you tried to enter SPD Wizard, or did you see that at some other point?

Thanks,
Bob_K

Hi Bob,

Thanks for your reply, Which version of console you are using, I have 9.1.1117.0

We are in restricted zone. So we have requested for the upgrade of Adobe Flash Player for WinTeam.
I have Adobe Flash Player 14 ActiveX.

We have Console Version 9.0.835.0