IEM Reporting Error: Background thread threw STL exception: class DebuggableException

When using the reporting tool I am being given the error:“Background thread threw STL exception: class DebuggableException”. When I clear the error it’s again generated by the next report I enter. Does anyone know what to do to resolve this?

Thanks in advance for any assistance.
Matt Johnson

Hi Matt – this error could mean several different things, so I’d advise you to open an issue with our support team to get it resolved. You also may want to enable Web Reports logging and either examine the logs for when the error happened or simply send them to the support team.