IBM end Point manager windows Manual Client Installation Communication Troubleshooting

1

Hi

I have IBM End Point manager installed in Windows . Console, Relay and Manager all are installed in single windows Server and MS SQL Database.
IBM End Point Manager is installed in one Windows domain… Some of my IBM end Point Client are installed in other windows domain system… We have installed agent manually and copied all required folder. we have used BESclient folder from IBM end Manager server for installation.
We can see IBM end Point manager Cleints part fo new domain is not reporting to IBM end Point Manager Console.
We have Firewall port open for TCP 52311 and UDP 52311.

Requesting your help
Regards
rajesh

2

Check the logs on the clients that are not reporting for errors.
If you see winsock ones check against this doc which explains gives the winsock errors.

3

Thanks gearoid
Can you please provide client log file name?

4

https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli+Endpoint+Manager/page/Log+Files