IBM Bigfix 9.2.5 Not Applicable to Server

Usage and Config Platform
1

Hi Team,

Related SW product and version : IBM Endpoint Manager version 9.2.0.363
Related Operating system information : Windows Server 2008 R2 Standard
Related SQL Server information: SQL Server 2008 SP4

Brief description of the problem : IBM Endpoint Manager - Updated Platform Server Components version 9.2.5 Now Available!. Not applicable to my server because of one of the relevance gets False

Relevance:-

Q: if (windows of operating system and exists main gather service) then ((exists value “UseRemoteDB” whose (it as string = “0”) of key “HKLM\Software\BigFix\Enterprise Server” of registry) AND (exists running service whose (service name of it contains “MSSQL” and version of it >= version “2008”))) else true
A: False
T: 94.178 ms

2

Are you using remote database ?

1 Like
3

No… SQL Server 2008 SP4 local database

4

Usually in these situations I like to break it down to try to figure out what part of the relevance is actually the thing that’s being false…

I’d fire the good ol’ relevance debugger and try:

Q: (windows of operating system and exists main gather service)

Q: (exists value “UseRemoteDB” whose (it as string = “0”) of key “HKLM\Software\BigFix\Enterprise Server” of registry)

Q: (exists running service whose (service name of it contains “MSSQL” and version of it >= version “2008”))

and see what pops up as false.

3 Likes
5

We are running a remote DB… the latest two statements are false for us and we cannot upgrade to 9.2.5… what’s the go with this??

6

If you are using a remote DB, then I believe you have to download and run the installer manually to do the upgrade.

7

There’s fixlets in the BES Support site that will indicated if you need to upgrade manually.

ID 1987 for Windows, ID 2000 for Linux.

There’s also links in these fixlets to platform specific manual upgrade instructions.

Also - you might want to consider going to 9.2.6 instead of 9.2.5.

1 Like
8

We have since successfully upgraded to 9.2.6 manually using the server installer. Thanks for your help :slight_smile:

2 Likes