I see this error while connecting to the target whenever i start an active session or even file transfer in BigFix Remote control

Usage and Config
1

We have BigFix Remote control Broker server configured in our environment.
but this error pops up and for some reason we are unable to connect to the target.

Could someone help me resolve this?

RC-Error
RC-Error652×541 28.7 KB

2

This would appear to be something you’ll need to open a Support case for.

1 Like
3

This ended up having Targets with duplicate GUID, the support team provided us with the custom fixlet that helped generate a new GUID ID & that resolved the issue (pasting action from the fixlet)

delete __createfile
createfile until __ENDCREATE
__ENDCREATE

waithidden cmd.exe /C taskkill /im trc_base.exe /f
waithidden cmd.exe /C taskkill /im trc_gui.exe /f
pause while {exists running application "trc_base.exe"}
pause while {exists running application "trc_gui.exe"}

if {exists file "C:\ProgramData\BigFix\Remote Control\tgt_info.properties"}
copy "C:\ProgramData\BigFix\Remote Control\tgt_info.properties" "C:\ProgramData\BigFix\Remote Control\tgt_info.properties.bak"
delete "C:\ProgramData\BigFix\Remote Control\tgt_info.properties"
endif

copy __createfile "C:\ProgramData\BigFix\Remote Control\tgt_info.properties"

waithidden cmd.exe /C sc start trctarget

delete __createfile