I can not restart BESClient properly

Usage and Config Platform
1

Hi Guys,

I would like to ask for some help, I am checking few windows servers which has the service BES Client Stopped,
I can see from event viewer that when this service attempt to start few seconds later comes to stopped and there is a msg there:

"The BES Client service terminated with the following service-specific error:
The system cannot open the file"

I have checked the Path to executable for BESClient.exe , and it exists there in the folder.

Could you please give me a hint on this?

Thanks in Advance.

2

I would recommend having a look at the Client’s log, which, by default on 64-bit Windows systems would be under: C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\__Global\Logs

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3

Thank you Aram,

I had a look and found something like this on the bottom of the log :

At 14:47:47 - actionsite (http://:52311/cgi-bin/bfgather.exe/actionsite)
Gather::SyncSiteByFile deleting files - count :63
At 14:47:48 - Retry error, attempt 9 failed for ForceNoneexistence (C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite\Action 228437.fxf)
Gather::SyncSiteByFile caught FileIOError (5) FileIOError
At 14:47:58
FAILED to Synchronize - Site data corrupted - gather url - http://(URL)

Client shutdown (No action site)

4

Try deleting the __BESData folder, then restarting the client service.

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5

Thank you JonL,

I renamed the folder because I was afraid of delete it :grimacing:, and restarted the service, looks like it is working fine, service is up since then, and a new folder was created and populated.

Would you mind to explain to me the root cause of this issue? I would like to understand why that happen and the reason to get to that solution.

Thank you in Advance.

6

Can we do it for 100 machines using powershell or any scripting?

7

File corruption or it being locked by another process such as anti-virus or security tools are common causes.

If your clients are Windows and have powershell remoting configured, then you can use powershell to rip through a list to delete __BESData and start the agent service again.

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