If you don’t have a support ticket open yet, you should open one. They can help you analyze the logs.
It’s likely a problem with the connection between your console machine and the root server. Check the BESRelay.log on the root server to see whether it shows any problems. Also check the FillDBData.log on the root.
It’s possible that there’s a connectivity issue or high latency / insufficient bandwidth between the root server and your remote database, but that’s less likely on a new deployment (usually I see the database throughout becoming a problem after ten or twenty thousand clients get deployed and the database can’t keep up).