How to ensure client receives ForceRefresh

[vk.khurava]

@ravimendu

But the client side is not received. The problem is that if the client doesn’t execute the BigFix task of the SA plan within 5 minutes, then the SA Plan is considered to fail, and our application requires manual intervention.

How to troubleshoot the ForceRefresh related issues?

You can refer to below posts for more detailed analysis & guide-

Computers stuck in <not reported>, have to manually restart BES service

Hey everyone. Need some help in trying to figure out this issue. We have machines for will stay as<not reported> for days and the only way for the action to complete is to manually restart the BES service (or if the user just happens to reboot their machines which we know users never do). If I look at the logs there are no “GatherHashMV command received”, but once I restart the service it starts to work showing the GatherHashMW and showing the relevant actions in which it then runs to complet…

Tip: Troubleshooting Client Reponsiveness

I hope to make a thread here or Wiki post to cover some steps to diagnose one of the most common reported issues, “My clients are not reporting”. This can be complex to diagnose, because there can be several causes related to each customer’s specific configuration. Nothing here is meant to supplant advice from BigFix Support or BigFix Services, but my hope is this can be a handy reference for first steps at diagnosing common issues. The settings discussed in this post can be found at https://…