How do you change BF server serial number?

[flayofish]

We have a BF server with serial “x”. At some point our serial number has changed and I need to reup the license on the server. How do you do this without reinstalling the server? Thanks!

[Aram]

The serial number associated with a license cannot be changed (they’re tied together), and similarly, a given BigFix server instance is tied to a specific license (with associated serial number).

Do you have multiple serial numbers defined in the License Portal (https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0091966) and if so, are they allocated properly?

[flayofish]

Hi Aram, I see only one SN and think our current one is a holdover from back when IBM owned BigFix. I guess the only way out of this mess is to build a new environment and switch clients over? Support wasn’t much help. I keep getting 403 errors stating I don’t have access to support and when I do open a case “as a guest” I get a generic message on how to update the license in the portal (which I can already do) followed with “this case is now closed. to reopen please follow the link to the case”. Rinse and repeat, no access to support.

[Aram]

Just to make sure I’m understanding properly, the serial number of the BigFix instance in question is different than the serial number you’re seeing in the License Portal?

I might message you directly for additional details outside of this open topic.

[flayofish]

Hi Aram,
Yes, we have a different serial number. I was able to get to someone in licensing support and they were able to change the license assignments to our existing SN. Thanks!