written by Ryan_PD)
Hey guys,
When we got in this morning everyone was receiving an error upon attempting to connect to the Tivoli Endpoint Manager Console. We can’t find any related documentation on the error. Can someone help point us in the right direction?
THANKS!
(imported comment written by SystemAdmin)
I would take a look at the server logs and see if there is anything in there with more information. You might find the server has problems communicating with the database or something similar.
(imported comment written by SystemAdmin)
Ryan,
Have you tried restarting the BES Server service? If this doesn’t fix your login problems, please check your server log (BESRelay.log) in your BES Server Program Files directory for errors or unusual activity. Then either post it here, or if you’re not comfortable doing that you can email it to me at bhalperin@us.ibm.com, or contact your IBM support representative.
Bruce Halperin
Software Engineer
IBM/Tivoli Endpoint Manager
(imported comment written by lgomba)
This looks similar (if not the same 
as a problem I just worked on
https://www.ibm.com/developerworks/mydeveloperworks/wikis/home?lang=en#/
wiki/Tivoli%20Endpoint%20Manager/page/Log%20Files
.
Console
The Console does not write a log by default.
A debug log can be enabled for troubleshooting by adding the
registry keys:
HKCU\Software\BigFix\Enterprise Console
“debugout” = “c:\console.log”
“enabledlogs” = “all”
.
…
ACTION TAKEN: Reviewing the logs sent I see the following errors
console.log
Fri, 09 Nov 2012 10:20:43 -0700 – Entering
ThreadedTaskManager::RunTaskSynchronously( struct UserRefresh::Refresh )
Fri, 09 Nov 2012 10:20:43 -0700 – Retrying RequestServerData (GET
https://xxxxx:52313/data/users): HTTP Error 18: An unknown
error occurred while transferring data from the server
Fri, 09 Nov 2012 10:20:43 -0700 – Exiting
ThreadedTaskManager::RunTaskSynchronously( struct UserRefresh::Refresh )
(377 ms)
Fri, 09 Nov 2012 10:20:43 -0700 – WARNING: Exception thrown during
session update; session integrity is suspect.
BES Relay.log
Fri, 09 Nov 2012 05:56:59 -0700 - /data/roles (12952) - Database Error:
A database transaction encountered a deadlock and has been terminated.
…
Fri, 09 Nov 2012 07:52:59 -0700 - LDAPGroupMembershipRefresher (3668) -
class SignedDataVerificationFailure
Fri, 09 Nov 2012 07:52:59 -0700 - LDAPGroupMembershipRefresher (3668) -
Will retry LDAP refresh in 00:15:00
… repeatedly issued …
Fri, 09 Nov 2012 10:20:29 -0700 - /data/users (4124) - class
SignedDataVerificationFailure
… repeatedly issued
=========
Researching CAST found 4 pmrs describing these scenarios
and they each resolved this by running the following command
C:\Program Files (x86)\BigFix Enterprise\BES Server\BESAdmin.exe
/resignSecurityData .
(imported comment written by Ryan_PD)
Hey guys,
I appreciate all the responses. Leslie; Thanks very much for the feedback, I guess it was you we were speaking with on the phone.
Thanks again,
Ryan
(imported comment written by dyamamoto)
I had a similar problem after removing an operator(LDAP user) out of a role. The command above resolved the issue for me. Thanks for posting it.
-daryl