Grey clients in console are still active

Usage and Config
1

I’m sure this has already been addressed but I couldn’t find it in the search. A small number of clients are greyed out in the console but are still active on the network. I can ping and UNC to these machines, confirmed the bes service is ‘started’ but they are greyed out and the last report time is even extremely recent (within hours). What does this mean and what tweaks should I be making to prevent this?

Thanks

2

Check the client logs to see if there are communication errors to your relay servers.

C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\__Global\Logs
1 Like
3

I remember a recent forum post about exactly this problem, but I’d have to dig it up.

Definitely check the client logs on one of the affected systems as @jmaple suggests.

This should mean that client reports are not making their way to relays.

Are these clients laptops, or similar devices that roam networks, or may have IP changes frequently due to DHCP?

It could be a firewall issue, most likely not on the client itself, but that the network traffic passes through.