GetURL failed - General transport failure issue on MAC 13.2.1

Hello,

We have MAC 13 machine and installed the Bigfix agent recently but its not reporting in Bigfix server, check client log which is failing with error “GetURL failed - General transport failure”

unable to ping Bigfix root server from the MAC machine.

In MAC do we need to add some entry to registered /report in Bigfix console ?

At that point you start with general network troubleshooting.
Can the client resolve the server name (nslookup, dig, or ping).
You said it couldn’t ping the root server - but did it resolve the servers name to an IP address (the ping output should show the address, if it found one).

I would check that the Mac is configured to use your internal DNS server.