Hello,
We have MAC 13 machine and installed the Bigfix agent recently but its not reporting in Bigfix server, check client log which is failing with error “GetURL failed - General transport failure”
unable to ping Bigfix root server from the MAC machine.
In MAC do we need to add some entry to registered /report in Bigfix console ?
At that point you start with general network troubleshooting.
Can the client resolve the server name (nslookup, dig, or ping).
You said it couldn’t ping the root server - but did it resolve the servers name to an IP address (the ping output should show the address, if it found one).
I would check that the Mac is configured to use your internal DNS server.
