Gathering initial BF Support Fails

(imported topic written by Dimiter)

Hi,

Is there a time of day when the BF support site is offline.

We have installed our BF server a couple of times now for testing purposes, the initial gather always seems to fail after around 6pm EST.

It seems silly that the whole gather process would fail on a single file.

D

(imported comment written by BrianPGreen)

The BESSupport site should be up at all times. Does this always happen?