GatherDB Fail getting updates

[hakim]

I have started a new installation of BigFix 10.0.10 from scratch.
no issue in the installation and console connection working.
however.
it does not seem to get the basic BES Support site
I’m seeing in GatherDB.log
Sun, 19 Nov 2023 14:43:49 +0000 – Unexpected exception during gather of site BES Support: Unexpected HTTP response: 404

there is no proxy in my environement, I’ve tries everything but still same issue.
does someone have any idea ?

thanks.

[vk.khurava]

Unexpected HTTP response: 404

I would recommend open case with HCL.

This typically occurs for a few reasons, such as proxy, firewall, AV problems, or corruption.

I’ve seen this problem a lot, but in my situation, it was with compliance sites which was related to some internal DB issue, where it was usually OK to remove and re-add from the console. If that didn’t work, removing it from the database and adding it again from the console was the final fix.

However, in your situation, the issue relates to the BES Support site, which cannot be removed. Therefore, instead of tampering with the system, open a case for a thorough investigation.

[JasonWalker]

Also, on the root server use a web browser to see whether you can reach the site. You may find there’s a proxy in place that you didn’t expect. Use a browser or ‘curl’ command line to open http://sync.bigfix.com/cgi-bin/bfgather/bessupport

If your browser/firewall allows HTTPS but not HTTP, you could also apply the client setting _BESGather_Use_Https on the root server (see https://help.hcltechsw.com/bigfix/10.0/platform/Platform/Config/c_https_gathering.html#c_https_configuration ).

That setting will help with gathering sites, but will not necessarily allow you to download all the patches; some of the vendor-provided download urls are provided in HTTP form, so you may need to allow HTTP for some of the downloads.

[Aram]

In this case, the Gather Status Report (https://<bigfix root server>:52311/cgi-bin/bfenterprise/besgathermirrornew.exe) would be more helpful for troubleshooting than the GatherDB log. What does it show for this site?

[hakim]

Thanks all,
I’ve manage to do a workaround via Airgap,

i will open a case since i think Gather still does not work.