Gather problems

Usage and Config Platform
1

(imported topic written by SystemAdmin)

Hi!

I currently experience problems gathering some sites. From http://127.0.0.1:52311/cgi-bin/bfenterprise/BESGatherMirrorNew.exe on the server:

Id: 19 Date: Thu, 29 Mar 2012 10:29:59 +0000

Url: http://sync.bigfix.com/cgi-bin/bfgather/avclient

Error Message: 19: class FileStartingBytesNotRecognized

Id: 1 Date: Thu, 29 Mar 2012 10:29:59 +0000

Url: http://sync.bigfix.com/cgi-bin/bfgather/bessupport

Error Message: 1: class FileStartingBytesNotRecognized

Id: 16 Date: Thu, 29 Mar 2012 10:29:59 +0000

Url: http://sync.bigfix.com/cgi-bin/bfgather/macpatches

Error Message: 16: class FileStartingBytesNotRecognized

Id: 46 Date: Thu, 29 Mar 2012 10:29:59 +0000

Url: http://sync.bigfix.com/cgi-bin/bfgather/patchingsupport

Error Message: 46: class FileStartingBytesNotRecognized

Id: 12 Date: Thu, 29 Mar 2012 10:29:59 +0000

Url: http://sync.bigfix.com/cgi-bin/bfgather/securitypolicymanager

Error Message: 12: GetURL failure on http://sync.bigfix.com/cgi-bin/bfgather/securitypolicymanager?Time=1333016831: General transport failure.

: non-retryable error: transport error 25: general transport failure.\nwindows error 800c0007: no data is available for the requested resource.

Id: 43 Date: Thu, 29 Mar 2012 10:29:59 +0000

Url: http://sync.bigfix.com/cgi-bin/bfgather/solarispatches

Error Message: 43: class FileStartingBytesNotRecognized

Id: 6 Date: Thu, 29 Mar 2012 10:29:59 +0000

Url: http://sync.bigfix.com/cgi-bin/bfgather/updateswindowsapps

Error Message: 6: class FileStartingBytesNotRecognized

We are running 8.2.1093.

Any ideas why this happens?

2

(imported comment written by NoahSalzman)

We’ve been having some intermittent issues with the sync servers.

I assume those errors are transient and that you are able to gather sites later in the day?

3

(imported comment written by SystemAdmin)

The securitypolicymanager problem is fixed, but avclient, bessupport, macpatches, patchingsupport, solarispatches and updateswindowsapps still fails with “class FileStartingBytesNotRecognized”.

To me, it looks like I am able to download the new site contents, but the DBGatherService have problems reading the files?

Nothing interesting in GatherDB.log, btw.

4

(imported comment written by MattBoyd)

Yeah, we’re seeing this too. The sync URLs load fine in a web browser and there are no GatherDB.log errors, but I have FileStartingBytesNotRecognized errors in BESRelay.log starting on 3/26/2012.

5

(imported comment written by NoahSalzman)

We’re actively working to fix it… please stand by.

6

(imported comment written by NoahSalzman)

We had a sync server that was handing out bad data (not compressed correctly, I believe). This was causing the problem.

We’re back on good sync servers now so the problem is resolved on our end.

However, if there is infrastructure between IBM and your TEM/BigFix server that is caching the bad fixlet data then you will continue to see errors until that cache clears.

Needless to say there is a lot of post-mortem activity going on in Emeryville to ensure that this doesn’t happen again.

7

(imported comment written by MattBoyd)

Thanks Noah!

8

(imported comment written by SystemAdmin)

Thank you!

9

(imported comment written by N5RH_Paul_Aage_Aasheim)

The GatherState.xml file records errors in the BES Relay or BES Server gathering Fixlet sites. If a BES Relay or the BES Server fails to gather a Fixlet site the BES Clients will not receive updates for the sites with failures.

When I check the URL I got this mssage:

Failed:

Id: 15 Date: Wed, 24 Apr 2013 06:12:52 +0000
Url:
http://sync.bigfix.com/cgi-bin/bfgather/patchingsupport
Error Message: 15: GetURL failure on
http://sync.bigfix.com/bfsites/patchingsupport_63/BFArchive: HTTP Error 56: Failure when receiving data from the peer: Recv failure: Connection was aborted

Any suggestions?

PAA