When I run the health check I see this error (below) on most of my relays. When I look in the client log I see a “general transport failure” when the client try to report to 127.0.0.0 (the relay on the local machine). Since the faiulre is so widly spread I doubt its a network error on the other hand it does not say when this error first occour. Does anyone have a clue on the remidation of this?
Thanks
/Björn
Gather Status
The GatherStatus.xml file records errors in the BES Relay or BES Server gathering Fixlet sites. If a BES Relay or the BES Server fails to gather a Fixlet site the BES Clients will not receive updates for the sites with failures.
The ‘Empty Directory Listing Error’ is usually cause by an empty operator site. This means that you didn’t hit ‘Apply’ in BES Admin after creating the user and the user hasn’t logged into the BES Console and taken an action.
The operators that are having the errors are opsite3 and opsite51. You can get the operator names for these sites out of the masthead file (export the current version using BES Admin). You should have those users log in to the BES Console and take an action.
The other option would be to run BESAdmin.exe /propagateAllOperatorSites. This will go through and propagate a site for all your operators and create a site for any that haven’t been initialized.
Looking into the exported masthead show no sign of the operators 3 and 51.
For this problem I have had a case open with support. I think it was Kevin McManamon that supported me but we never get to the finish line.
However he told me to run a task that stops all opsite request and then adds them again.
I have run this taks without any luck.
I had a look yesterday in the health check and it looks like the errors is not increasing, and I don’t know how old they are. Is there away to clean the error log to see if this is still a problem or if that was a temprary issue?
/Björn
The code of the task:
delete __appendfile
delete clientuser.reg
appendfile Windows Registry Editor Version 5.00
appendfile
appendfile {("") of settings whose (it as string contains “__Group___AdminBy”) of client}
You can delete the errors from that XML file directly if you don’t want to see them anymore. If the site is completely gone, you can delete the whole " … " line.