Fixing offline agents

1

Hi All,

can you please tell me how to fix ofline agents(windows,linux,aix) with proper steps
thanks for reply.

2

I think more info is necessary:

What are you trying to fix, what is the problem, …

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3 
RegisterOnce: Attempting secure registration with 'https://bigfix:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe60&ClientVersion=9.1.1117.0&Body=6759396&SequenceNumber=1248&MinRelayVersion=7.1.1.0&CanHandleMVPings=1&Root=http://bigfix%3a52311&AdapterInfo=00-1a-64-b9-f9-f6_192.168.2.0%2f24_192.168.2.2_0&AdapterInfo=00-1a-64-b9-f9-f4_10.73.87.0%2f24_10.73.87.80_0&AdapterInfo=00-1a-64-b9-f9-f5_10.1.1.128%2f25_10.1.1.180_0&AdapterInfo=00-1a-64-b9-f9-f5_10.73.80.0%2f24_10.73.80.146_0&AdapterInfo=00-1a-64-b9-f9-f5_10.1.2.0%2f24_10.1.2.81_0' (https://bigfix:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe60&ClientVersion=9.1.1117.0&Body=6759396&SequenceNumber=1248&MinRelayVersion=7.1.1.0&CanHandleMVPings=1&Root=http://bigfix%3a52311&AdapterInfo=00-1a-64-b9-f9-f6_192.168.2.0%2f24_192.168.2.2_0&AdapterInfo=00-1a-64-b9-f9-f4_10.73.87.0%2f24_10.73.87.80_0&AdapterInfo=00-1a-64-b9-f9-f5_10.1.1.128%2f25_10.1.1.180_0&AdapterInfo=00-1a-64-b9-f9-f5_10.73.80.0%2f24_10.73.80.146_0&AdapterInfo=00-1a-64-b9-f9-f5_10.1.2.0%2f24_10.1.2.81_0%27) 
At 01:01:39 +0000 -
   RegisterOnce: GetURL failed - General transport failure. - winsock error -6 - registration url - http://bigfix:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe60&ClientVersion=9.1.1117.0&Body=6759396&SequenceNumber=1248&MinRelayVersion=7.1.1.0&CanHandleMVPings=1&Root=http://bigfix%3a52311&AdapterInfo=00-1a-64-b9-f9-f6_192.168.2.0%2f24_192.168.2.2_0&AdapterInfo=00-1a-64-b9-f9-f4_10.73.87.0%2f24_10.73.87.80_0&AdapterInfo=00-1a-64-b9-f9-f5_10.1.1.128%2f25_10.1.1.180_0&AdapterInfo=00-1a-64-b9-f9-f5_10.73.80.0%2f24_10.73.80.146_0&AdapterInfo=00-1a-64-b9-f9-f5_10.1.2.0%2f24_10.1.2.81_0
At 01:02:23 +0000 -

This is the problem

4

That generally means there is some sort of firewall or network issue.

What is between this client and the relay/root it is connecting to?

This isn’t quite an “offline agent” this is more of an agent that is failing to connect, which is not quite the same.

Also, note that the Root server is also a relay, so if this client is trying and failing to register with the Root server, then you need to do the same diagnostic steps as for relay connection issues.

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5

Check the client is able to resolve the relay/server. If it cant resolve the Relay Server’s FQDN then it would fail to connect and cause winsock 6 errors.

http://www-01.ibm.com/support/docview.wss?uid=swg21505977 gives info on winsock errors

Also try hitting the relay diags URL: http://RELAY_SERVER_FQDN:52311/rd

If this is inaccessible it indicates its less likley to be a client issue and more likely to be communications related such as dns, firewall etc

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