[root@AP-bfiserver1 tmp]# /etc/init.d/besclient start
Starting besclient (via systemctl): Job for besclient.service failed because the control process exited with error code. See “systemctl status besclient.service” and “journalctl -xe” for details.
[FAILED]
[root@AP-bfiserver1 tmp]# cd /etc/opt/BesClient/
[root@AP-bfiserver1 BesClient]# ls -la
total 72
drwxr-xr-x 2 root root 4096 Mar 4 07:22 .
drwxr-xr-x. 4 root root 4096 Mar 4 07:20 …
-rw-r–r-- 1 root root 59614 Mar 4 07:22 ActionSite.afxm
Copy your actionsite masthead to the Linux BigFix Client computer (the masthead contains configuration, license, and security information). The action site masthead (actionsite.afxm) can be found in your BigFix Installation folders (by default they are placed under C:\BigFix Installers). If the masthead is not named “actionsite.afxm”, rename it to “actionsite.afxm” and place it on the computer at the following location: /etc/opt/BESClient/actionsite.afxm.
[root@AP-bfiserver1 BesClient]# /etc/init.d/besclient restart
Restarting besclient (via systemctl): Job for besclient.service failed because the control process exited with error code. See “systemctl status besclient.service” and “journalctl -xe” for details.
[FAILED]
[root@AP-bfiserver1 BesClient]# ls -la
total 72
drwxr-xr-x 2 root root 4096 Mar 4 08:41 .
drwxr-xr-x. 4 root root 4096 Mar 4 07:20 …
-rw-r–r-- 1 root root 59614 Mar 4 07:22 actionsite.afxm
something is not right in here. something is wrong. For immediate support, I would open a PMR asap through the IBM support process.
A few questions after you do that.
how did you get the file to the red hat box?
does it have the same size as the afxm on your server?
What is the error code when you systemctl or look through journlctl?
Copy your actionsite masthead to the client computer (the masthead contains configuration, license, and security information). The action site masthead (actionsite.afxm) can be found in your BES Installation folders (by default they are placed under C:\Program Files (x86)\BigFix Enterprise\BES Installers\Client on Windows and /var/opt/BESInstallers/Client/ on Linux). If the masthead is not named actionsite.afxm, rename it to actionsite.afxm and place it on the computer at the following location: /etc/opt/BESClient/actionsite.afxm.
Note: The directory /etc/opt/BESClient/ is not automatically created by the installer. If it does not exist, create it manually.
I noticed in your post:
[root@AP-bfiserver1 tmp]# cd /etc/opt/BesClient/
[root@AP-bfiserver1 BesClient]# ls -la
total 72
drwxr-xr-x 2 root root 4096 Mar 4 07:22 .
drwxr-xr-x. 4 root root 4096 Mar 4 07:20 ..
-rw-r--r-- 1 root root 59614 Mar 4 07:22 ActionSite.afxm
It appears the /etc/opt/BESClient/ directory is spelled /etc/opt/BesClient/ (the e and the s in BesClient are not capitalized. Could this be the problem?)
Try recreating/renaming the directory to be /etc/opt/BESClient/
and the masthead to actionsite.afxm instead of ActionSite.afxm