Failed to Synchronize : HTTP Error 403 (Forbidden)


Getting the below error on one of the Linux box during agent installation. Any leads would be appreciated.

FAILED to Synchronize - HTTP 403 Error (Forbidden) - ‘http://BigFixServer:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://BigFixServer:52311/cgi-bin/bfgather.exe/mailboxsite15164138&Time=18Jun17:24:12&rand=90aecdad&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 403 - gather url - http://BigFixServer:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://BigFixServer:52311/cgi-bin/bfgather.exe/mailboxsite15164138&Time=18Jun17:24:12&rand=90aecdad&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709
Encryption: optional encryption with no certificate; reports in cleartext

We’d probably need to know some details of your network to be sure.

A 403 Forbidden could be coming from either a Proxy between your client and the Relay, or from an Authenticating Relay if your client has not performed a Relay Authentication to it.

If you have something like a load-balancing reverse proxy in front of a pool of relays, it’s possible your client performed authentication to one relay and then was transparently switched to another relay by the load balancer. If you’re using anything like an F5 load balancer, you have to be sure to set persistent/sticky connections from the client so it always ends up on the same relay.

If neither of these fits your scenario we probably need to look at more of the relay selection log. You should probably open a support ticket so we can review those with you.

You could also try connecting to the root or relay using a browser and see if there are any useful error messages presented (some proxies would have a friendly message or logon dialog)

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