FAILED to Synchronize - General transport failure

Usage and Config Platform
1

(imported topic written by kaushalw91)

I have a action to lock and unlock computer with automatic reapplication of the task every 30 minutes and scheduled to run at a particular time. I can lock and unlock only in first instance, the reapplication doesnt work. I can see logs on the client :

At 10:18:27 -0500 - actionsite (http://bigfixserver:52311/cgi-bin/bfgather.exe/actionsite)

Successful Synchronization with FixSite (version 17403) - ‘http://BIGFIXSERVER1.hannaford.com:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://bigfixserver:52311/cgi-bin/bfgather.exe/actionsite’

At 10:18:30 -0500 -

Report posted successfully.

At 10:22:49 -0500 -

Report posted successfully.

At 10:35:51 -0500 - opsite15 (http://bigfixserver:52311/cgi-bin/bfgather.exe/opsite15)

FAILED to Synchronize - General transport failure. - ‘http://BIGFIXSERVER1.hannaford.com:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://bigfixserver:52311/cgi-bin/bfgather.exe/opsite15&Time=08Dec10:35:51&rand=2bde9a51&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 10:38:55 -0500 - opsite16 (http://bigfixserver:52311/cgi-bin/bfgather.exe/opsite16)

FAILED to Synchronize - General transport failure. - ‘http://BIGFIXSERVER1.hannaford.com:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://bigfixserver:52311/cgi-bin/bfgather.exe/opsite16&Time=08Dec10:38:55&rand=e802700e&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 10:54:12 -0500 -

Report posted successfully.

At 11:06:36 -0500 - opsite15 (http://bigfixserver:52311/cgi-bin/bfgather.exe/opsite15)

FAILED to Synchronize - General transport failure. - ‘http://BIGFIXSERVER1.hannaford.com:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://bigfixserver:52311/cgi-bin/bfgather.exe/opsite15&Time=08Dec11:06:36&rand=bfd4ce5b&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 11:09:42 -0500 - opsite16 (http://bigfixserver:52311/cgi-bin/bfgather.exe/opsite16)

FAILED to Synchronize - General transport failure. - ‘http://BIGFIXSERVER1.hannaford.com:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://bigfixserver:52311/cgi-bin/bfgather.exe/opsite16&Time=08Dec11:09:41&rand=af76f167&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

Please let me know what would be the issue.

Thanks,

Kaushal

2

(imported comment written by SystemAdmin)

Hi Kaushalw,

The 404 errors aren’t related to your lock/unlock action and generally aren’t a concern. If you want to get them to go away, make sure to have your console operators log in and take an action.

For your lock/unlock action, could you post the relevance and actionscript you are using in the task? And how are you deploying the action (retry/reapply selections)?

3

(imported comment written by kaushalw91)

I just right click the computer–Click on Edit computer settings-More Options. Over there I click on “Locked” button and mention the systems in Target tab. For Execution tab I have the timing mention say from 10 AM to 11 AM.

I want the system(s) to be locked all the day except from 10 AM to 11 AM., hence I have two actions one for locking and one for unlocking them.

Can you tell me what would be done to achieve this ? I think I am doing right but not sure.

Thanks,

Kaushal

4

(imported comment written by kaushalw91)

Any updates?

5

(imported comment written by BenKus)

Hey Kaushal,

I think there are two separate issues here:

  1. You are getting gather failures in your logs. These tend to be the result of operators who have never propagated an action. See here for more info including how to address this: http://forum.bigfix.com/viewtopic.php?id=595

  2. Your question about locking/unlocking. You have a couple options how to do this… Creating a separate lock and unlock action should work OK… Alternately, you can create a “dynamic setting” that uses relevance to determine when to switch states. Here is some more info:

http://support.bigfix.com/cgi-bin/kbdirect.pl?id=281

Basically, you would go to “Edit Settings” > “More Options”, choose the Setting name “__LockState” and the value is:

{if ((first 2 of following text of position 17 of (now as string) as integer) < 10 and (first 2 of following text of position 17 of (now as string) as integer) > 11) then “false” else “true”}

Then target the systems and choose your other action parameters in the dialog.

Ben