Failed to Synch - Client Manager for Anti-Virus

(imported topic written by cstoneba)

Does anyone know a fix for this error?

At 11:32:46 -0500 - Client Manager for Anti-Virus (http://sync.bigfix.com/cgi-bin/bfgather/avclient)

FAILED to Synchronize - General transport failure. - ‘http://xxxxxx:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://sync.bigfix.com/cgi-bin/bfgather/avclient&Time=25Mar11:32:46&rand=3c8a1f15&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 500

I have restarted the BESCLient service on the PC and the Relay sevice on PCs relay. No luck though.

(imported comment written by NoahSalzman)

From this thread – http://forum.bigfix.com/viewtopic.php?id=1207 – it would appear the troubleshooting steps are:

  1. Try that URL in a browser and see what happens

  2. Restart the Relay (you did this)

  3. Uninstall the relay, delete its folder, and reinstall

Noah

(imported comment written by cstoneba)

thanks. The fix was that I had to uninstall the client and relay on the Relay Server, delete the hklm\software\bigfix and the c:\program files\big fix enterprise folder.