Exporting Web Reports as PDF issue

Usage and Config
1

We recently upgraded our BigFix to Windows 2012R2 and I just noticed we can no longer export to PDF. When going through the configuration, I found that everything for the configuration fixlets is relevant except the OS relevance

((name of it = "Win2003" AND service pack major version of it >= 1) OR ((version of registration server >= "7.2") AND (((name of it = "WinVista" AND product type of it != nt workstation product type) OR (name of it = "Win2008"))) AND (exists regapp "iexplore.exe")) OR ((version of registration server >= "8") AND ((name of it = "Win2008R2") OR (name of it = "Win8") OR (name of it = "Win2012")) AND (exists regapp "iexplore.exe"))) of operating system

Is there any reason this doesn’t include Win2012R2?

1 Like
2

APAR IV73292: UNABLE TO ENABLE PDF REPORTS FOR WINDOWS 2012 R2 SERVERS
https://www-304.ibm.com/support/entdocview.wss?uid=swg1IV73292

2 Likes
3

As a workaround you could provision a Windows 2012 box to run the Web Reports components!

4

Web Reports itself works just fine. That particular functionality would have come in handy today which is why I noticed it.

5

If you have another server, such as Windows 2008, you can install a stand alone web reports instance on it as well.

http://www-01.ibm.com/support/knowledgecenter/SS63NW_9.2.0/com.ibm.tivoli.tem.doc_9.2/Platform/Web_Reports/c_deploy_standaloneWR.html

6

Hi @jmaple

We use the customized Executable to have a report send as pdf (scheduled):

Customized Executable:

lwmailer.exe -smtp_server=asmtp.x.x.be -smtp_port=25 
-smtp_enablessl=no -mail_to="x@z.be, 
y@z.be" -mail_from=w@z.be -subject="<activityname>" 
-message_body="Compliance Report Attached" 
-attachment="<reportfile>" -output_format=pdf

You can configure it if you search for the report and then click in the column scheduled.

1 Like
7

I have an open pmr for this also. Support is testing something out and I hope to be able to have this working soon.

The workarounds suggested do work, but I currently have a small environment do I do not want to spin up another server for Web reports.

Hoping this is addressed quickly :smile:

1 Like
8

Bump … any updates IBM?

9

Task 602 from the “BES Support” site details an additional printer driver that is required to be installed before enabling PDF reports as well as installing Flash which is done differently on Windows 2012 as I’m sure you’re aware.

http://www-01.ibm.com/support/docview.wss?uid=swg21979724

This is what I did to fix my issue.