(imported topic written by jfschafer)
Theres been some discussions in my office that our helpdesk would like to export data from the Bigfix database into the Remedy helpdesk system. Purpose is to pull system and user info (software/hardware etc) and tie it to workstation objects within Remedy to allow technicians to bring up data on endpoints/users on the fly when they get support calls. Has anyone tried or successfully been able to do something like this? Any advice on limitations/capabilities that you would be willing to share?