Errors in the Gather Status Report

(imported topic written by Chris91)

Guys can anyone shed some light on this for me ??

I have just checked the Gather Status Report for my deployment and I seem to have a few of these errors :

Error Type 1

Id: 44 Date: Wed, 24 Jan 2007 12:50:46 +0000

Url: http://10.6.40.175:52311/cgi-bin/bfgather.exe/opsite74

Error Message: 44: Gather failed - Empty Directory Listing Error: http://10.6.40.175:52311/cgi-bin/bfgather.exe/opsite74

Error Type 2

Id: 21 Date: Wed, 24 Jan 2007 12:56:26 +0000

Url: http://10.6.40.175:52311/cgi-bin/bfgather.exe/opsite70

Error Message: 21: Gather failed - No Authorized Signature Error: http://10.6.40.175:52311/cgi-bin/bfgather.exe/opsite70

When I follow the URL I get this message :

Error Type 1

Error providing site directory.

The requested Fixsite cannot be serviced by this server.

Site configuration file does not exist.

Error Type 2

MIME-Version: 1.0

Content-Type: multipart/signed; protocol=“application/x-pkcs7-signature”; micalg=sha1; boundary="----CE545C15E84AC3CAB6945D32B3778D88"

This is an S/MIME signed message

------CE545C15E84AC3CAB6945D32B3778D88

MIME-Version: 1.0

Content-Type: multipart/x-directory2; boundary="==="

FullSiteURL: http://10.6.40.175:52311/bfsites/opsite70_99/__fullsite

FullSiteURLSize: 35507

SiteDiffBaseURL: http://10.6.40.175:52311/bfsites/opsite70_99/__diffsite

SiteDiffList: 11111

Version: 99

I am not sure what is causing this and if its causing any perfomace impact to my site ? Any advice on how to get rid of these errors ?

Thanks

Chris

(imported comment written by BenKus)

Hey Chris,

Each of the operators in your deployment have an “opsite” with a different number (in this case, opsite70 and opsite74). These errors are from clients trying to see if there are any new actions from these operators (if you look in your actionsite.afxm file, you will see the sequence number that matches up with each operator.)

These errors are not a big deal, they cause the client a short delay in normal work every few hours as they re-check to see if something is new. If there are lots of these failures, it could cause the agent to appear slow (because it is spending lots of time checking lots of sites), but generally it is not a big deal if you only have a few of these.

These errors tend to be caused by one of two things:

  1. You created an operator in BES Admin, but when it asked to propagate the changes, you clicked “No”. Additionally, the operator has never sent out an action. This is why you get the “empty directory” error because there is nothing there for the agent to check.

  2. You switched a user from a normal operator to a master operator. This generally causes you lots of problems (for various digital signature reasons) and BES 6.0 prevents you from doing this. This might be the “no authorized signature error”.

To remove the #1 error situation:

  1. Either log in as that operator send out any action (doesn’t matter what kind of action as long as it propagates) -or- run

besadmin.exe /propagatealloperatorsites

(BESAdmin.exe is in the a subfolder of the BES Server), which will re-propagate an action for every operator. If you run besadmin with the command line option, it could take quite a while before it finishes and it makes the system busy for a while so you might want to do it at night when you don’t expect a lot of activity in the system.

  1. It is probably best to delete the operator 70 and re-make the user with a different name. Look in actionsite.afxm and you will see something that looks like this:

:seq=70:cn=username1@bigfix.com:type=Operator:dbname=username1:actions=Enable:dbis=true:

:seq=74:cn=username2@bigfix.com:type=Operator:dbname=username2:actions=Disable:dbis=false:

“username1” is opsite70 and username2 is opsite74.

Note: the errors are not removed from this log automatically so if you fix the problem, the errors will stay in the logs, but the time will not be updated.

Ben

(imported comment written by Chris91)

Hi Ben,

Thanks alot for this…just wanted to make sure it was’nt killing my site !

Cheers for your help. all the best.

Chris