I’m having trouble removing BigFix Client 7.2.4.60 from machines when users are logged on.
I am getting the following error:
Bigfix Enterprise Client - InstallShield Wizard
The installer could not read the masthead file from the registry. Installation cannot continue.
We have also tried uninstalling using SMS and the latest BESRemove.exe. If a user is logged off, or a user with admin rights is logged in both solutions work.
I’ve spoken to our local support guy and he has not seen the error before.
Please could you advise firstly if it is possible to uninstall for non-admin users when logged in and secondly have you seen the error or have any idea how we can get around it.
We could request users log out, but that is easier said than done for the number we require to comply! This needs to be removed shortly from a licensing perpective, we may have some issues if this does not complete on all standard clients.
I am receiving the same error messages on some of my client upgrades from 7.2.5.22 to 8.0.627.0… It seems to have upgraded to the v8 client however it shows v7 in the add/remove programs. I am waiting to hear back from BigFix on the issue…