I need to remove some users that are no longer with the company. When I attempt to remove them from the BES Admin, I get an error message after about 15 minutes. The message is “An unhandled exception was encountered while attempting to perform this operation.” I can add and edit users, I just can’t remove any. Any ideas?
I don’t know for sure, but it seems that there is an issue during the user removal stage where BESAdmin tries to identify and remove the actions, custom Fixlets, groups, etc. from the deleted user. There might be some complications in your database that are causing the problem.
I would suggest contacting support to look into it in more detail.