Error occurs when querying Excel Connector


I am extracting the necessary data through the Excel Connector.
I am currently using office2019.
In a specific program, an error occurs with the same content as the attached picture.
What should I check?

HRESULT with exception: 0x800A03EC


Looks like you are running the current version. We do not support excel 2019 however.


BigFix 9.x, 10.x.
.NET Framework 4.5.2
It works with Excel 2003, 2007, 2010, 2013, and 2016.
Platform Support As Is - Windows Vista, Windows 7, Windows 2008 R2, Windows 8, Windows 2012 R2 on 32 and 64-bit variants, Windows 10


It works well, but an error occurs when searching for a specific software, is it still relevant?