Error in the bigfix deployment health checks

Usage and Config Platform
1

(imported topic written by ygarti91)

hello everyone

i have a bigfix deployment that have more then 2000 clients

recntly i’ve aded 3 more relays becuse the main bigfix server hold more then 1000 clients and

the health checks mark it as error (red)

i’ve chaned that most of my clients will conect to the new relays and not direclty to the bigfix server

but when i look again in the health checks i see that the line “Number of Clients on Main BES Server” is still mark as faild (red)

and when i click on it to see how many clients are conected to the main server i see that its only 520

and in the deployment health checks it show 2111

does any one know how to fix it ?

thanks for your help

2

(imported comment written by JasonHonda)

One thing to keep in mind is that clients can be reporting directly to the main server by many different names. They could be reporting their relay as “Main BES Server”, “BES Root Server”, the DNS name of the server and possible capitalization differences of that, and the IP address of the server. These numbers are all added together to find how many computers are directly reporting to the server.

Where are you going to see that 520 clients are connected to the main server?

3

(imported comment written by ygarti91)

hi

i see this in the relay property

http://img31.imageshack.us/img31/9933/problemgn.jpg

but when i look in the deployment health checks it says 2125 computers are under bigfix root server

http://img208.imageshack.us/img208/2186/problem2q.jpg

the name of the besroot is bigfix

4

(imported comment written by JasonHonda)

It definitely looks like you’re correct and it shouldn’t be failing.

Does the other health checks for Number of Clients per BES Relay and Number of Relays on Main BES Server appear to have the correct numbers?

Have you tried refreshing the dashboard or clearing the console cache?

Maybe support can help further diagnose if something is wrong or help find what’s causing the relevance to report the wrong number of clients?

Or you can look at breaking down the relevance that is getting that number to see which part is causing clients to look like they’re reporting to the main server.

5

(imported comment written by ygarti91)

Number of Clients per BES Relay is good (less then 1000)

and Number of Relays on Main BES Server is good also (9 realys in my environment)

I’ve tried refreshing the dashboard clearing the console cache and connect directly to the database

how do i see the relevance ?

i’ve tried doing right click on the health checks but i only got is the HTML source code (which doesn’t include the fixlet name or at least i didn’t saw)