Error: Failed loading action site masthead

system · March 30, 2009, 6:40pm

(imported topic written by peterd91)

Hello,

I have an agent that doesn’t start. Below is the content of the client log file (this is the entire log). It was working before and I am not aware of any configuration changes on that machine.

color=#AAAAAA
March 30, 2009

At 10:11:21 -0400 -
Starting client version 7.0.9.164
At 10:11:22 -0400 -
Client shutdown (Failed loading action site masthead)
[/color]

In the Windows Event Log I see the below message:

color=#AAAAAAFaulting application BESClient.exe, version 7.0.9.164, faulting module BESClient.exe, version 7.0.9.164, fault address 0x000b0d9b.[/color]

Can anyone advise what could be causing this.

Thanks,

Peter

system · March 30, 2009, 7:49pm

(imported comment written by sthull)

Hi Peter,

This error indicates the client was unable to load the actionsite.afxm file in the BES Client install folder (C:\Program Files\BigFix Enterprise\BES Client). Maybe the file was corrupted somehow, has been deleted, or System account no longer has access to it. You should verify the file is there and compare it against the same file on a working client. If it does not match, copy the file over from another client or the BES Server, and then restart the client.

Regards,

Steve

system · March 30, 2009, 8:29pm

(imported comment written by peterd91)

Steve, the information you provided helped me to resolve the issue. The file ActionSite.afxm was missing in that folder and when I copied it over from another client the agent started correctly.

Thanks for your help,

Peter

system · September 4, 2009, 6:15pm

(imported comment written by gsmith91)

Hello,

I am having a similar issue with the service not starting but replacing the ActionSite.afxm file did not resolve my issue. Here is the details of the error below. Anyone have other ideas of what could cause this issue?

System Event Log:

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7024

Date: 9/3/2009

Time: 6:22:38 PM

User: N/A

Computer: 17POS38

Description:

The BES Client service terminated with service-specific error 24.

Application Event Log (remote):

Event Type: Error

Event Source: BESClient

Event Category: None

Event ID: 24

Date: 9/3/2009

Time: 6:22:38 PM

User: NT AUTHORITY\SYSTEM

Computer: 17POS38

Description:

The description for Event ID ( 24 ) in Source ( BESClient ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Failed loading action site.

Today’s error log:

September 3, 2009

At 15:03:13 -0400 -