Error During Windows 2003 x64 Server SP2 Install

Usage and Config Platform
1

(imported topic written by JasonO91)

During installation of the client on a few Windows 2003 x64 servers, the BESDeploy tool is unable to install the client. We have copied both the MSI and the setup folders to the machine locally and executed the install. Almost immediately we see the following error during the setup install:

Error Code: -5006 :0x8000ffff

Error Information:

Kernel\ServiceProvider.cpp (109)

Kernel\ServiceProvider.cpp (87)

I realize that this is an Installshield error, and we have verified that the user installing the software has administrator rights, AV is not blocking the install, and followed several of the recommended fixes suggested by web searches such as removing the c:\program files (x86)\installshield folder.

Some insight would be greatly appreciated.

Jason

2

(imported comment written by BenKus)

Which version of the agent are you using?

Does the setup.exe installer work OK?

Ben

3

(imported comment written by JasonO91)

Ben,

The client is 7.2.4.60 and neither the MSI or the setup.exe installer work. The error message is generated from the setup.exe installer.

Jason

4

(imported comment written by BenKus)

Hey Jason,

If you haven’t already, please contact support and they might be able to find something useful… I am not sure what the issue is on these computers, but we certainly have a large population of Win2003 servers installed to date…

Ben