Error connecting to APNS feedback service for MDM

Usage and Config MDM
1

(imported topic written by scott_coleman91)

I a trying to add my Ipad t my TEM MDM. I hae gone through the process. The profile gets installed but the device never appears in m console and I have the below message in my logs. Any ideas?

APNSFeedbackChecker 2012/01/26 19:25:39

Error connecting to APNS feedback service for MDM: #<OpenSSL::SSL::SSLError: Received fatal alert: decrypt_error>

2

(imported comment written by BenKus)

Hi Scott,

Instructions for troubleshooting the Management Extender for Apple iOS are here:

https://www.ibm.com/developerworks/mydeveloperworks/wikis/home?lang=en#/wiki/Tivoli%20Endpoint%20Manager/page/Troubleshooting%20Management%20Extender%20for%20iOS

In this case, it sounds like there is a problem with your Apple MDM certificates. It would be good to verify:

  • You have the push.cer in the private folder. If you open the file in a text editor, you should see a base64 encoded certificate that starts with “-----BEGIN CERTIFICATE-----” and has a few dozen lines of seemingly random characters
  • You have the push_key.pem in the private folder. If you open the file in a text editor, you should see a base64 encoded certificate that starts with “-----BEGIN RSA PRIVATE KEY-----” and has a few dozen lines of seemingly random characters

Hope that helps,

Ben

3

(imported comment written by BenKus)

Forgot to linkify the url:

https://www.ibm.com/developerworks/mydeveloperworks/wikis/home?lang=en#/wiki/Tivoli%20Endpoint%20Manager/page/Troubleshooting%20Management%20Extender%20for%20iOS

Ben

4

(imported comment written by scott_coleman91)

OK, I finally got my IPad and Ipods to show up in my console. I am not sure what I did differnt other than I generated the certs on the iOS Extender machine this time. Previouly, I ran the openssl command on my physical laptop and moved the files over. Anyway, something was wrong with my certs before. Now it works.