I am having a really hard time installing Trend CPM on one client. Attached are my logs from the client–I have looked through them and found the notorious error 13:
InstallResult
StartTime=2012/06/28 11:48:10
Status=1
Error=-13
InstallShieldErr=-2147213312
FinishTime=2012/06/28 11:51:04
I do not have any other security software installed on this machine. Any advise on proceeding would be great.
Please make sure this PC doesn’t have the resource monitor AP running while installing CPM and use the fixlet “Clean Up Old or Remaining Files, Folders and Registry Keys” to clean up this PC then trying to re-install CPM again.
Resource monitor is not running. Also, “Clean up old or remaining files, folders, and registry keys” fixlet is not relevant to this computer in question. I have tried manually deleting the folders and registry settings that Trend has put on it, but it still fails to install…