i have successfully configure my console and all the clients get sync(server is on windows and windows client are successfully sync) with that, when i try to manually install the client on ubuntu 14.10 it shows BESClient service unrecognized.
I’m using tem9.2 version.
Please help me to start that service and get my ubuntu client sync with console
How did you install the Client on Ubuntu? Did you leverage the installation instructions from:
http://support.bigfix.com/bes/install/besclients-nonwindows.html#ubuntu
Alternatively, you might consider using the Agent Deployment Wizard to help install the agent:
Also be aware that we only support directly the LTS versions of Ubuntu which for the 14 series is 14.4
While the 14.10 OS revision might work we wouldn’t guarantee it.
i have checked the log file on my client side and found the following.
error -6 - registration url - http://abc:52311/cgi-bin/bfenterprise/clientregister.exe?
any one know how to resolve this ?? please, i know urgent solution.
when i pasted the URL on browser it shows
Error: no query parameters specified – unknown request type
while the client service on ubuntu also shows unknown service?
A -6 error indicates that the endpoint was unable to resolve the dns name of the server/relay:
http://www-01.ibm.com/support/docview.wss?uid=swg21505977
Can you confirm that you are able to resolve the name from the endpoint? And if not, consider either addressing the DNS issue, or leverage the IP address of the Server/Relay by manually modifying the Client settings:
Guys thank you soo much i configured my endpoint client on ubuntu 14.10, its now appearing on the console,
But one more thing i want to ask is that whenever i checked the status on ubuntu 14.10 by typing service --status-all it shows bes client [?] unknown. My client is successfully sync with the console and server and its receives all patches…
Why the service shows unknown ?? any reason??
The client is not a service on Ubuntu, it is just a daemon process