Empty Software Inventory Report

Usage and Config BFI
1

After we had a failed BFI Import over the weekend, we’ve been seeing “No Data” reported on the Inventory Exploration widget on the Overview panel and there are zero entries in the Software Inventory report. I’ve tried the following two suggestions I found from the BFI Knowledge Center in the troubleshooting section:

  • Do a Force Reupload of Scan Data and then run an import
  • In Advanced Server Settings, set resynchronize_datasources_once to true and run an import

Neither of these suggestions have resolved the issue. We’re on BFI 9.2.14 and BigFix Platform 9.5.10, both on Windows.

Before reaching out to IBM Support, I thought I’d ask here to see if anyone else has encountered this issue and has a recommendation for something to try. Thanks.

2

What does the log show when you run the import? Any errors?

Have you connected to the database using a query tool?

3

Actually, it looks like the resync_datasources_once setting worked for us, but it did take two subsequent imports. Unclear why, but I’ll take it.