Duplicated Record

Usage and Config Platform
1

(imported topic written by SystemAdmin)

Hi Guys,

Not sure whether am i in the right place to ask this question or not. Im facing few issues on the Client Deployment.

I created a clientsettings.cfg (Relay IP=http://RELAYIP:52311/bfmirror/downloads)

Problems

  1. not sure why the client will not register into the relay. Attached is the logs file. (uninstall and reinstall few times,

still the same issue)

a) the client is existing with old version 7.0.x and pointing to another relay

b) the purpose is to join the client to another relay

c) the Client cannot connect to the BESROOT server directly as the firewall block the traffic from client to server

directly. Client have to go thru relay to connect to server.

  1. there are also some duplicated record in the list of computer.

Please advise.

Thank you…

2

(imported comment written by BenKus)

Hey Jeremy,

It looks like your agent was able to register with the relay at 192.168.18.1, but not gather anything… Which might mean the relay has some issues… You should probably contact support to troubleshoot further.

Can the relay access the main BigFix Server or is it blocked too?

Ben

3

(imported comment written by SystemAdmin)

the relay is reported to the bigfix server, most of the client on the same subnet are successfully reported to the relay and pointing to it in order to get into the server.