Helping a partner install Bigfix. He’s got it running on 2008 64BIT server with a remote SQL 2008 64BIT server. Bigfix is working as is web reports. He’s installing DSS on the bigfix server. During the install, it creates the databases and all the DSS servers. However, during the install process it fails on the install Apache service. “setting logon for BigfixDSSApache…failed”. It never installs the BigfixDSSApache service. Tried uninstalling and reinstalling, same error. Any idea why it’s failing to install Apache service. I attached screenshot of errors
I got the exact same issue. I manually created the service (by importing the reg file from a working computer running an earlier build) and its seems to be working but that doesnt explain why it failed in the first place.
I exported HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BigFixDSSApache from an existing server and imported it on to my new server. I then had to re-enter the user credentials for the service before starting it. So far its working fine however when something like that fails it makes you wonder what else may not have installed correctly.
On a support call we were able to issue the following command to manually install the Apache Service.
The problem could have been due to Windows UAC.
The problem is not installing the Apache service is directly related to UAC; this is a problem I have run into many times. If you simply disable UAC and run the SUA installer, all works well.
The problem is not installing the Apache service is directly related to UAC; this is a problem I have run into many times. If you simply disable UAC and run the SUA installer, all works well.
Should have read, “The problem of not installing …”