Hello.
The driver is a non-PCI driver so, as you did, it must be manually bound (“Add driver”) to the Binding Grid of the OS image and the target computer.
Could you please send a screenshot of that driver binding grid?
If this binding has been correctly saved and now it’s reported in the binding grid, and the bare metal server you are using is not “out of sync”, I suggest to open a case to the support team.
Thanks.